In the current situation with the rapid onset of the COVID-19 Virus («Corona»), the health and safety of our employees and their families carries the highest priority. We also want to protect our valued customers and visitors. For this reason we are closely following the guidelines presented by both the government and the ministry of health (BAG). We will be implementing a number of precautionary measures and will do everything possible to avoid interruption to our day-to-day business.
Order processing: All orders received from our customers (Standard tools, Special tools) will be processed as quickly as possible. We will do our utmost to avoid any delay. The quick processing of special requests/requirements unfortunately cannot be guaranteed during this time.
Raw and operating Materials: Our requirements for both operating and raw materials are covered for the coming months with our current stock. In addition, we confirm that there are currently no bottlenecks in the supply chain of either raw or operating materials. We shall continue to monitor the situation together with our partners/suppliers.
Customer visits: We do not permit visits to our facilities from customers, suppliers or partners. Our employees will avoid all business travel. Strict hygiene regulations are now in place for all our employees at all our facilities.
Contact: For the handling of enquiries, our employees can be contacted by Telephone or E-Mail. Personal meetings have either been postponed or will be carried out by video conferencing.
You will be informed immediately of any changes to these new operational procedures.
In the name of the entire HEULE-Team, I thank you for your understanding and wish you all the very best during the coming weeks.